Terms and conditions

Seller and scope

Cosyspace is operated by Nikkel Art BV, Renkoven 1B, 3680 Maaseik, Belgium, company and VAT number BE0822876833. Nikkel Art BV sells, manufactures and invoices your order. These terms apply to consumer orders placed through Cosyspace. Contact: [email protected].

Your order

Before ordering, check your design, names, dates, dimensions, material, crop and delivery details. The total price is shown before you place an order with an obligation to pay. We confirm your order by email. Keep the confirmation and applicable terms. If specifications are unclear or a technical error occurs, we contact you; we do not change your design without discussing it with you.

Prices and payment

Prices are in euros and include applicable VAT. The order summary shows the price and delivery charges before payment. Delivery costs €6.99 per order for the destinations offered at checkout. Payments are processed through the available Mollie payment methods. Production starts after payment is confirmed and all required files and information are received. Nikkel Art BV issues the invoice.

Personalisation and files

You authorise us to process your photographs, text and designs to fulfil your order and must hold the necessary rights and permissions. You retain your rights to your files. This permission does not authorise advertising use. Check spelling and image quality. Screen settings and materials may cause slight differences between the preview and print; this does not limit statutory rights if goods are defective or do not match the contract.

Production and delivery

The production time and estimated delivery period are shown on the product page or at checkout. Production time starts once payment and required information have been received and any design questions resolved. We deliver to the agreed address and inform you about delays. Risk of loss or damage remains with us until you or a nominated third party other than the carrier receives the goods, subject to statutory exceptions.

Changes and cancellation

For changes or cancellation, contact [email protected] promptly with your order number. We check the production stage and confirm what is still possible. Your statutory rights in case of defects, incorrect delivery or delay remain unaffected.

Withdrawal and personalised goods

Goods made to your specifications or clearly personalised, such as a poster with your own photograph, name or birth details, are subject to the statutory exception to the right of withdrawal. They cannot be returned within 14 days solely because you change your mind. Rights concerning defects or incorrect delivery remain unaffected. Where no statutory exception applies, the applicable withdrawal right remains; the required information and model withdrawal form must be provided before purchase.

Legal guarantee and complaints

You are entitled to goods that conform to the contract. Statutory conformity rights remain fully applicable, including at least the relevant European minimum protection and any additional rights in your country of residence. Report problems to [email protected], giving your order number and a description. Photographs help us assess the issue. Subject to the legal conditions, remedies include free repair or replacement, a price reduction or a refund. A statutory refund is not compulsorily replaced with a voucher.

Damage in transit

Inspect the goods as soon as reasonably possible. Photograph visible damage and, if possible, keep the packaging while we assess your complaint. A carrier damage report is useful evidence, but its absence does not automatically remove statutory rights. Contact us before returning damaged goods so we can arrange a suitable remedy and any necessary return.

Personal data

We process personal data and supplied files to fulfil your order, arrange payment and delivery and comply with legal obligations. We use service providers where necessary, including Mollie and carriers. Our privacy notice explains processing, retention and your rights. Placing an order does not constitute consent to marketing.

Disputes and mandatory law

Please contact Cosyspace first about complaints. Belgian law applies without depriving you of mandatory consumer protection in your country of habitual residence. Statutory jurisdiction rules remain applicable. Your local European Consumer Centre can provide information and assistance with cross-border consumer disputes.

Version

The version accepted when placing your order applies to that order. Later amendments do not apply retrospectively. Nothing in these terms limits rights that cannot lawfully be excluded.

Gift card

Digital delivery by email after payment. No shipping charge. Valid for 24 months from payment. Redeem at www.cosyspace.eu. One code per order. Cannot be used to buy other gift cards. If your order costs less than the balance, a new code for the remainder will be emailed to you with the original expiry date. Statutory rights to the voucher value remain unaffected; contact customer service after expiry.

For an unused gift card bought online, you can withdraw within 14 days of receipt. Notify us at [email protected] or by post to Nikkel Art BV, Renkoven 1B, 3680 Maaseik, Belgium. A clear statement is enough; the model below is optional. We deactivate the card and refund within 14 days of your notice using the same payment method, without fees. Your other statutory rights remain unaffected.

To Nikkel Art BV, Renkoven 1B, 3680 Maaseik, Belgium, [email protected]. I hereby withdraw from the contract for the following gift card: [order number]. Ordered on: [date]. Received on: [date]. Name and address: [details]. Date: [date]. Signature (paper submissions only): [signature].